ezslot Privacy Policy

1. Overview

ezslot ("we," "us," or "our") is committed to protecting the privacy and personal data of every player and visitor who interacts with the ezslot platform at ezslot.one. This Privacy Policy describes our practices regarding the collection, use, disclosure, and safeguarding of personal information in connection with the ezslot online gaming platform, including all games, features, promotions, and support services.

ezslot operates in the Philippines and processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations. We are committed to upholding the rights of data subjects as defined under Philippine law and to maintaining the highest standards of data protection across all aspects of our operations.

This Privacy Policy applies to all personal data collected through the ezslot website, mobile platform, customer support channels, and any other touchpoints through which you interact with ezslot. It does not apply to third-party websites or services that may be linked from the ezslot platform — those are governed by their own privacy policies.

2. Data We Collect

ezslot collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — 21+ requirement)
• Philippine mobile number and email address
• Username and encrypted account password
• Residential address (province, city/municipality)

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., PhilSys ID, passport, driver's license, UMID, SSS ID, voter's ID)
• Selfie or live photo for facial verification purposes
• Proof of address documents where required

2.3 Financial & Transaction Data

• GCash or PayMaya account number (mobile number)
• Bank account details for BPI, BDO, or Metrobank transfers
• Deposit and withdrawal transaction history
• Account balance and bonus credit history

2.4 Gaming Activity Data

• Game session logs, bet amounts, win/loss records
• Bonus claims, wagering progress, and promotion participation
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session timestamps and platform access logs
• Cookie identifiers and similar tracking technologies

2.6 Communications Data

• Live chat transcripts and support ticket records
• Email correspondence with the ezslot support team
• Feedback, survey responses, and complaint records

3. How We Use Your Data

ezslot uses the personal data we collect for the following purposes:

ezslot will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, ezslot processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the ezslot Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, age verification requirements, and regulatory reporting to relevant gaming authorities.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving the ezslot platform — where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

ezslot does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment service providers: GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing deposits and withdrawals. These providers process your data under their own privacy policies and applicable financial regulations.
• Identity verification providers: Third-party KYC and AML service providers engaged to assist with identity verification and fraud prevention.
• Game software providers: Licensed game developers and aggregators whose games are available on the ezslot platform, to the extent necessary for game provision and technical support.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers engaged to support the operation of the ezslot platform.
• Regulatory authorities: Philippine gaming regulatory bodies and law enforcement agencies, where disclosure is required by law or court order.
• Professional advisers: Legal, accounting, and auditing firms engaged by ezslot, subject to professional confidentiality obligations.

All third-party service providers engaged by ezslot are required to process personal data only on ezslot's instructions and in accordance with applicable data protection laws. ezslot does not transfer personal data outside the Philippines except where necessary and subject to appropriate safeguards.

6. Data Retention

ezslot retains your personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. The following retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with Philippine AML regulations.
• KYC and identity verification documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by applicable financial regulations.
• Gaming activity logs: Retained for a minimum of 3 years from the date of each session.
• Customer support communications: Retained for 2 years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing consent records: Retained until consent is withdrawn and for 1 year thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with ezslot's data disposal procedures.

7. Data Security

ezslot implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ezslot platform
• Encrypted storage of sensitive data including passwords (hashed), KYC documents, and financial information
• Two-factor authentication (2FA) available for all registered ezslot accounts
• Access controls limiting internal access to personal data on a strict need-to-know basis
• Regular security audits and penetration testing of the ezslot platform infrastructure
• Incident response procedures for detecting, reporting, and responding to personal data breaches

8. Cookies & Tracking Technologies

ezslot uses cookies and similar tracking technologies to operate and improve the platform, personalise your experience, and analyse platform usage. The types of cookies we use include:

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ezslot platform. Strictly necessary cookies cannot be disabled as they are essential for the platform to operate securely.

9. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ezslot:

• Right to be informed: You have the right to be informed about how your personal data is collected and processed — which this Privacy Policy fulfils.
• Right of access: You may request a copy of the personal data ezslot holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data in your ezslot account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to ezslot's overriding legitimate grounds.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact the ezslot Data Protection Officer using the contact details in Section 12 of this Privacy Policy. ezslot will respond to all data subject requests within 15 business days of receipt.

10. Minors & Age Restriction

If you are a parent or guardian and believe that a minor has registered an account on the ezslot platform or provided personal data to ezslot, please contact us immediately at [email protected] so that we can take prompt action.

11. Changes to This Privacy Policy

ezslot reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will update the "Last updated" date at the top of this page and, where reasonably practicable, notify registered players via email or in-platform notification.

Your continued use of the ezslot platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how ezslot protects your personal data.

12. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by ezslot, please contact our Data Protection Officer (DPO) through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the ezslot platform — average response time under 2 hours

Please include "Privacy Request" or "Data Subject Request" in the subject line of your email so that our DPO can prioritise your enquiry. ezslot will acknowledge all privacy-related enquiries within 2 business hours and aim to resolve them within 15 business days.

If you are not satisfied with ezslot's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing the Data Privacy Act of 2012.